Large companies drown in approvals and handoffs. Google ADK / Vertex agents can orchestrate tools across ERP, email, and ticketing—when you design for auditability.
Pattern that works
- Map the happy path and failure modes
- Register tools (create ticket, fetch PO, notify RM)
- Require human approval on irreversible steps
- Log every tool call for compliance review
Why not “just Zapier”?
Zapier-class automation is great for simple triggers. Cross-system reasoning, document RAG, and dynamic UI in chat need an agent runtime plus product engineering.
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